Refund & Cancellation Policy
Version 1.0 · Effective July 28, 2026
This policy is part of our Terms of Service. It covers every paid product on MaintFolio.
The short version: cancel anytime from Settings. New paid subscriptions carry a 30-day money-back guarantee. Unused Credits are refundable for 60 days. Your data is never held hostage by a billing question — export stays free and available regardless.
1. Free plan
The homeowner plan is free permanently. Nothing to cancel, nothing to refund.
2. Cancellation
Cancel any paid plan from Settings → Billing, or by emailing billing@maintfolio.com.
- Cancellation takes effect at the end of your current billing period
- You keep full access until then
- Your account reverts to the free homeowner plan — your data is not deleted
- Auto-renewal stops immediately
You don’t need to contact us, explain yourself, or sit through a retention offer.
3. Refunds by product
3.1 Homeowner Pro ($49/year)
| Situation | Outcome |
|---|---|
| Within 30 days of first purchase | Full refund, no questions asked |
| Within 30 days of a renewal you didn’t intend | Full refund if the account shows no meaningful use since renewal |
| After 30 days | No refund; cancel to stop the next renewal, keep access to term end |
3.2 Solo and Team subscriptions
Monthly:
| Situation | Outcome |
|---|---|
| Within 14 days of your first subscription | Full refund |
| Any later month | No partial-month refund; cancel and keep access through the period |
Annual:
| Situation | Outcome |
|---|---|
| Within 30 days of first purchase | Full refund |
| Within 14 days of an auto-renewal | Full refund if there has been no meaningful use since renewal — no Portfolios created, no reports generated |
| After those windows | No prorated refund; cancel to stop the next renewal |
“Meaningful use” means you actually used the paid capability. Logging in to cancel doesn’t count against you.
3.3 Credit packs
Credits never expire, which makes the refund rule simple:
| Situation | Outcome |
|---|---|
| Unused Credits, within 60 days of purchase | Full refund of the unused portion |
| Unused Credits, after 60 days | Not refundable, but they remain in your account indefinitely |
| Used Credits | Not refundable — a Credit is used when a Gifted Portfolio invitation is sent |
| Invitation declined or unclaimed after 30 days | Credit is returned to your balance automatically and is not treated as used |
Refunds of partially used packs are calculated at the per-unit price you actually paid. Example: you buy 10 for $159 ($15.90 each) and use 3. The refund is 7 × $15.90 = $111.30.
3.4 Brokerage / Enterprise
Governed by your written agreement. If it’s silent, this policy applies.
4. Always refunded
Regardless of the windows above, we refund in full:
- Duplicate charges or charges for a plan you never had
- Charges after a confirmed cancellation
- Unauthorized charges you report promptly
- Billing errors on our side
- A material feature that never worked and that we could not fix within a reasonable time after you reported it
5. Extended outages
If MaintFolio is unavailable for more than 72 consecutive hours in a billing period, email support@maintfolio.com and we’ll credit that period pro rata. Planned maintenance we announced in advance doesn’t count.
6. If we discontinue the service
Per Terms §16, if we wind down MaintFolio we will refund the unused portion of any prepaid subscription and the full value of all unused Credits, and give at least 90 days’ notice with export available throughout.
7. Upgrades and downgrades
- Upgrading mid-term: you’re charged the prorated difference, and the new plan starts immediately
- Downgrading mid-term: takes effect at the next renewal; no partial refund for the unused portion of the higher tier
- Monthly to annual: the remaining monthly value is credited against the annual price
8. How to request a refund
Email support@maintfolio.com with:
- The email address on the account
- What you’d like refunded
- Roughly when you were charged
That’s all. You don’t need an invoice number and you don’t need to give a reason.
Our timeline:
- Response within 2 business days
- Approved refunds issued within 5 business days
- Funds reach your card in 5–10 business days, depending on your bank
Refunds go back to the original payment method. If that method is closed, we’ll arrange an alternative.
9. Chargebacks
Please email us before disputing a charge with your bank — we’ll almost certainly just refund it, and a chargeback costs us a fee and can lock the account during the dispute. If you’ve already filed one, tell us and we’ll work with you either way.
10. Your data during any billing dispute
Full export remains available and free at all times — during a dispute, after a failed payment, after cancellation, and after a refund. We do not delete Content because of non-payment. An account that lapses reverts to the free homeowner plan with data intact.
11. Taxes
Refunds include any sales tax we collected. Where a taxing authority requires it, tax may be refunded separately or on a different schedule.
12. Statutory rights
Nothing here limits rights you have under applicable consumer protection law. Where the law gives you a stronger right than this policy, the law wins.
13. Changes
We may update this policy. The version in effect when you were charged governs that charge. Material changes come with 30 days’ email notice.